Frequently Asked Questions

About HEALTHandMED

HEALTHandMED is a health and wellness company specializing in equipment and products for home users, wellness professionals, spas, clinics, fitness facilities, and other health-conscious customers.

Our major product categories include ionic foot detox systems, whole body vibration equipment, full-spectrum light therapy, saunas, wellness supplements, and other natural health products.

HEALTHandMED was founded in 2007 by Mark Axelson. The company was originally established in Des Plaines, Illinois, and relocated to Cedar City, Utah, in 2009.

We have spent nearly two decades working with consumers and wellness professionals and learning what customers need from wellness equipment—not only when they purchase it, but throughout the life of the product.

HEALTHandMED is headquartered in Cedar City, Utah.In addition to shipping products to customers throughout the United States and internationally where available, our Cedar City facility provides customer support and is home to our SpectraLight Wellness Center.

HEALTHandMED was founded by Mark Axelson, who continues to lead the company.

Mark has worked in business development, sales, marketing, product development, and the health and wellness industry for many years. His role has included identifying wellness technologies, developing products, working with manufacturers and health professionals, and helping make specialized wellness equipment understandable and accessible to consumers and professional providers.

HEALTHandMED combines years of hands-on product experience with input from health and wellness professionals.

Dr. Terrance M. Cooper, D.C., has served as a health consultant to HEALTHandMED. Dr. Cooper is a graduate of Palmer College of Chiropractic and has decades of experience in chiropractic and natural health. You can learn more about our founder, consultants, credentials, and areas of expertise on our Team & Expertise page.

No. HEALTHandMED is a health and wellness product company, not a substitute for your physician or other licensed healthcare provider.

Information provided on our website is intended for general educational purposes and should not be interpreted as diagnosis, treatment, or individualized medical advice. If you have a medical condition, take prescription medication, are pregnant, or have questions about whether a wellness product is appropriate for you, consult an appropriate healthcare professional.

Ionic Foot Detox FAQs

An ionic foot detox is a wellness practice in which the feet are placed in a basin of warm water while an electronic ionization device passes a controlled electrical current through an array in the water.

The process causes electrolysis and changes the ionic properties of the water. Many people use ionic foot baths as part of a broader relaxation and wellness routine.

An ionic foot bath uses an array submerged in lightly salted water. When the machine supplies direct current to the array, electrolysis occurs and charged ions are produced in the water.

This electrical and chemical reaction is the fundamental mechanism behind an ionic foot bath. Claims about systemic "detoxification" through the feet remain an area where scientific evidence is limited, so we believe it is important to distinguish the known process of water ionization from health claims that have not been conclusively demonstrated.

Several factors can change the appearance of the water during an ionic foot bath, including electrolysis, minerals in the water, salt concentration, the array material, and interaction with substances present on the skin.

Because the water can change color even without feet in the basin, water color should not be considered a diagnostic test or proof that a particular toxin has left the body.

No. We do not recommend using a foot bath color chart to diagnose disease, identify specific toxins, or determine the health of a particular organ.

Water coloration is influenced by electrolysis and water chemistry and should not replace medical testing.

IonizeMe is HEALTHandMED's line of ionic foot bath systems designed for both home and professional use.

IonizeMe systems are built to provide controlled electrical output for the ionization process and are available in different configurations depending on whether the system will be used personally, for a family, or in a professional wellness business.

IonizeMe ionic foot bath machines are manufactured in the United States by HEALTHandMED.

IonizeMe systems are designed around power output, durability, serviceability, professional use, replacement-part availability, and long-term customer support.

Rather than treating an ionic foot bath as a disposable appliance, HEALTHandMED supports IonizeMe customers with replacement arrays and accessories, troubleshooting assistance, warranty service, and knowledgeable product support.

The best system depends primarily on how frequently you plan to use it and whether it will be used at home or professionally.

A personal or family user generally needs a single-user system, while spas, wellness centers, practitioners, and other higher-volume users may benefit from more powerful or multi-user configurations. Our team can help you compare the current IonizeMe models before purchasing.

Yes. IonizeMe systems are used by wellness professionals as well as home users. HEALTHandMED offers equipment and packages designed for businesses that want to incorporate ionic foot bath sessions into a spa, wellness center, chiropractic practice, holistic health practice, or similar setting.

Providers are responsible for complying with licensing, advertising, scope-of-practice, and other requirements applicable in their state or jurisdiction.

Session length can vary according to the equipment, individual, and recommended operating instructions.

Always follow the instructions supplied with your particular IonizeMe system rather than assuming that a longer session will provide a greater benefit.

There is no single schedule that is appropriate for everyone. Frequency may depend on the person, equipment, session length, and overall health.

Follow the instructions provided with your system and consult a healthcare professional if you have a medical condition or questions about whether ionic foot baths are appropriate for you.

Anyone with a significant health condition, an implanted electronic medical device, pregnancy, or other medical concerns should consult an appropriate healthcare professional before using electrical wellness equipment.

Always follow the safety information and contraindications supplied with the specific product.

Yes. The array is a consumable component of an ionic foot bath. Because the array participates directly in the electrolysis process, its metal elements gradually deteriorate with use.

Array lifespan varies with operating power, session duration, water chemistry, salt concentration, maintenance, and frequency of use.

Follow the cleaning instructions supplied with your particular array. Proper cleaning after sessions can help maintain performance and extend usable life.

Avoid improvising with harsh chemicals or cleaning methods that are not recommended for your equipment.

Yes. HEALTHandMED carries replacement arrays and other supplies for supported IonizeMe systems so customers can continue using their equipment without replacing the entire machine.

Whole Body Vibration FAQs

Whole body vibration uses a motorized platform to produce controlled repetitive movement while a person stands, sits, or performs exercises on the platform.

The movement causes muscles to contract and relax repeatedly as the body responds to the vibration.

GForce is HEALTHandMED's line of whole body vibration equipment designed to provide multiple vibration settings and levels of intensity for fitness and wellness applications.

Different models provide different combinations of oscillating and tri-planar vibration.

Oscillating vibration generally produces a side-alternating, seesaw-like movement. Tri-planar vibration creates movement in multiple directions at a much smaller amplitude and generally at a higher frequency.

Some GForce machines can provide both types, allowing users to choose different styles of vibration depending on their goals and comfort level.

People use whole body vibration for a variety of fitness and wellness goals, including muscle activation, balance exercises, flexibility, warm-ups, recovery, and adding intensity to certain exercises.

A vibration platform is not a substitute for all conventional exercise, and people with medical concerns should consult an appropriate healthcare professional before beginning a new exercise or vibration program.

SpectraLight and Light Therapy FAQs

SpectraLight is a full-body light therapy system designed to surround the user with thousands of LEDs rather than treating only a small area of the body.

The system combines multiple wavelengths of visible and near-infrared light with customizable pulsing and frequency settings.

SpectraLight uses four primary wavelengths:

• Blue light - approximately 450 nm
• Green light - approximately 525 nm
• Red light - approximately 660 nm
• Near-infrared light - approximately 850 nm

Different wavelengths penetrate tissue to different depths and are studied for different biological effects.

No. Red light therapy is one component of SpectraLight, but SpectraLight uses multiple wavelengths rather than red light alone.

It combines blue, green, red, and near-infrared light in a full-body system and provides additional control over continuous, pulsed, and frequency-based operation.

Photobiomodulation is the use of specific wavelengths of light to influence biological processes in cells and tissues.

Red and near-infrared wavelengths in particular have been researched for applications involving cellular energy production, exercise recovery, tissue repair, skin health, inflammation, and discomfort.

Research varies considerably by wavelength, dose, condition, and application, so light therapy should not be presented as a cure for disease.

No. SpectraLight is not a tanning bed and does not rely on ultraviolet light to produce its wellness effects.

Although its enclosed design may resemble a tanning bed, the wavelengths and purpose of the equipment are different.

Frequency-based wellness systems apply specific repetitive frequencies to the body or use those frequencies to modulate another form of energy. SpectraLight allows selected frequencies from approximately 1 to 10,000 Hz to be incorporated into light sessions.

Frequency approaches associated with Royal Rife have a long history in alternative wellness, but many disease-treatment claims attributed to Rife frequencies have not been established through high-quality clinical research. HEALTHandMED does not recommend using frequency therapy as a replacement for appropriate medical diagnosis or treatment.

People commonly seek light therapy as part of wellness routines focused on areas such as:

• Muscle and exercise recovery
• Joint and muscle comfort
• Skin appearance and rejuvenation
• Relaxation
• General wellness
• Supporting healthy cellular energy processes

Individual experiences vary, and benefits depend on factors including wavelength, intensity, exposure time, frequency of treatment, and the individual.

Some medical conditions or circumstances may make light or frequency-based therapy inappropriate.

People who are pregnant, have active cancer or a history of cancer, use implanted electronic medical devices, have photosensitive epilepsy, or take medications known to cause photosensitivity should obtain appropriate medical guidance before using the system.

When in doubt, speak with your healthcare provider before scheduling a session or using light therapy equipment.

Yes. SpectraLight sessions are available at the HEALTHandMED SpectraLight Wellness Center in Cedar City, Utah.

This allows people to experience the technology firsthand and learn how a full-body, multi-wavelength system differs from smaller red light panels and conventional light therapy devices.

Contact HEALTHandMED for current information about SpectraLight equipment availability, professional applications, specifications, training, pricing, delivery, and installation.

Ordering, Shipping, Returns and Warranty FAQs

Yes. HEALTHandMED ships products throughout the United States, subject to product-specific shipping restrictions.

Some large products require freight delivery rather than standard parcel shipping.

International shipping is available for some products and destinations.

Because product restrictions, freight costs, customs duties, taxes, and import requirements vary by country, international customers should contact HEALTHandMED for current information before ordering larger equipment.

Processing time depends on the product.

Many standard items can be processed quickly, while large equipment and freight shipments may require additional preparation. Estimated processing and delivery information is provided on applicable product and shipping pages.

HEALTHandMED offers free standard shipping on qualifying orders shipped within the contiguous United States. Eligibility, order minimums, exclusions, and promotional terms can change, so check our current Shipping Policy for details.

HEALTHandMED offers a satisfaction period on eligible products. Return eligibility, restocking charges, shipping costs, and exclusions vary by product and circumstances.

Please review our current 14-Day Satisfaction Guarantee / Return Policy before returning an item and contact us for authorization when required.

HEALTHandMED-manufactured IonizeMe ionic foot detox machines currently include a five-year limited warranty for the original purchaser covering qualifying defects in materials and workmanship.

Consumable and accessory items are not covered by the five-year machine warranty. Damage caused by misuse, unauthorized modifications, unapproved replacement parts, or other excluded circumstances may not be covered. See the complete IonizeMe Warranty for all terms and conditions.

Contact HEALTHandMED before attempting an unauthorized repair. Our customer support team can help troubleshoot the equipment and determine whether the issue involves setup, a consumable component, a replacement part, or warranty service.

For certain warranty claims, troubleshooting information may need to be completed before a Return Authorization is issued.

Yes. One of the things that distinguishes HEALTHandMED from many online wellness retailers is that customers can contact us for assistance before and after purchasing.

If you're comparing models or aren't sure which system fits your needs, contact our team and we can help explain the differences.

Yes. Long-term support is an important part of our business.

Depending on the product, HEALTHandMED can provide troubleshooting assistance, replacement consumables, replacement parts, operating guidance, warranty assistance, and help choosing compatible accessories.

Unless a particular product is specifically cleared or approved for such a medical purpose, HEALTHandMED wellness products should not be interpreted as devices for diagnosing, treating, curing, or preventing disease.

Our products are intended to support wellness, fitness, relaxation, or other purposes described for the individual product. For medical symptoms or conditions, consult an appropriately licensed healthcare professional.

Our team is happy to help.

Whether you're choosing an ionic foot detox system, comparing whole body vibration machines, learning about full-spectrum light therapy, ordering replacement supplies, or troubleshooting equipment you already own, contact HEALTHandMED and we'll help you find the information you need.