Are the Ionic Detox Machines We Sell New? | HEALTHandMED
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Customer question about Ionic Detox Foot Baths

Whenever our customers have questions, we’re happy to answer them any way we can. Phone calls are a popular option for our customers — our customers get full support from the get-go via phone — but we also answer many emails with questions about products. Here on our official blog, we’ll also be addressing some questions that we get from customers.

For instance, Kristina H recently had the following to say on Amazon about our Ionic Detox Foot Baths, and it’s something we feel needs to be addressed.

The Question

“I have wanted my own detox foot bath for 10 yrs! I wasn’t about to spend $2,000 to get a quality one like I have used in medical offices. I spent hours researching the different options and was thrilled to find this one. It has enough power and a 5 yr warranty to be comparable to the really expensive professional units. The unit is very bare bones, but it gets the job done and is very affordably priced.

I have been disabled for 4 years with ME/CFS after living in a moldy house that made me incredibly ill. I’m a member of an an online group (1,500 members) designed to help people with mold illness. I posted a link to this item after I bought mine in July 2015. I was very excited to find a product even those living on disability could afford and explained how I had benefited from detox foot baths over the years. Since I bought mine, dozens from our group have bought one too. We have been sharing our experiences over the past 6 months and have been absolutely astounded at how much this is helping everyone.

Once you have been exposed to toxic mold, it causes severe neuroimmune problems. We become incredibly sensitive to the tiniest of mold exposures, much like someone with a peanut allergy is sensitive to peanuts. We experience severe reactions that can include seizures, cognitive impairment, burning skin, difficulty breathing, vomiting, etc. We must follow strict mold avoidance practices to stay safe and if we accidentally have a mold exposure, the symptom spiral can knock us down for days or weeks. This machine seems to universally benefit those of us with mold illness by reducing the impact of an exposure significantly. Some people have reported that it has improved electromagnetic frequency sensitivity, amazing! So many people have had positive experiences and are seeing gradual reduced reactivity, cognitive improvement, and reduced symptoms overall with regular use of this machine that many more people are planning to order as soon as they can save up the money.

The focus historically on what these machines can do seems to be on heavy metal detox, but it seems clear from our group’s collective experiences that it is very likely removing fat soluble toxins such as mold biotoxins.

We would love to continue emphatically recommending this unit as an affordable therapy to help people with mold illness. Unfortunately, we have had two people so far receive machines that were badly cross-contaminated with mold (returned machines that were resold) and made them very very ill. They have found out the hard way that the company charges a restocking fee and the item must be returned within 14 days. We have tried to talk to the owner and customer service to explain the seriousness of this problem. We cannot continue to recommend that people with mold illness purchase this product unless the company can guarantee we will not receive a returned product that could have been cross-contaminated in someone’s moldy house. Like I explained, we are incredibly sensitive and this can cause a major health setback.

I would like to suggest that if you are going to charge a restocking fee you should then resell it minus the restocking fee as a discounted item labeled clearly as refurbished or previously returned. That way if people want to save money they can knowingly buy a used machine and the company would not have lost a penny since the reduced price plus restocking fee makes up the total cost.

The type of people interested in purchasing their own detox foot bath for home use are very likely to be chronically ill. There have been rave reviews in autism groups about the use of detox foot baths. People with fibromyalgia and many other illnesses are benefitting too. They may not yet realize that mold exposure is making them ill. My point is that reselling machines that have been cross-contaminated in toxic homes, could affect more than just us with identified mold illness. People who get a contaminated machine, may feel awful and not understand why if they aren’t mold aware yet and blame it on your product. Your customers are sensitive. Please protect us by not reselling returned machines unless you discount them and make it clearly known they will be receiving a returned/refurbished machine. This is critically important. We are all very grateful you have offered such an excellent and affordable product that is helping us to heal. Please listen and respond to our concerns about this issue.”

The Answer

First of all, thank you for your comments! We’re happy to know that the Ionic Detox sessions are helping you to feel better! Here at HEALTHandMED, our customers are our highest priority and we strive each day to provide the absolute best in natural health products.

With regard to your statement that you have received “machines that were badly cross-contaminated with mold (returned machines that were resold) and made them very very ill,” we’d like to first address the fact that we stand behind all of our products and all products we ship are new and have not been resold. We also examine every product we ship out to ensure it’s of the highest quality, so if you are finding mold on the product, we can guarantee it did not come from us. We always examine each product we sell before shipping so our customers can be assured that they’re getting machines that work properly, are not broken, are not contaminated, and provide the best experience possible that natural and alternative health products have to offer.

Every machine we sell has at least a 1 year warranty — our IonizeMe Elite Single and our IonizeMe Elite Dual detox machines have a 5 year warranty — and you’ll find that companies generally don’t give this kind of coverage on resold products; we are no exception. In addition, each product we sell has a 14-day guarantee, so if a customer is dissatisfied for any reason, we’ll refund the purchase price of the machine or work to resolve the issues with the customer directly.

Of course, if our current or potential customers have any questions at all about Ionic Detox and how it works, we provide questions answered on our blog and we are also happy to help via phone, email, or any of our social networks.

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